F.A.Q

Once your home is 5 years old and your New Home Warranty has expired, we recommend you have annual inspections thereafter.

Masonry does not have to be aged to deteriorate. Poor design and/or inferior quality materials can cause masonry to deteriorate prematurely.

Once a year. Canada’s harsh climate with frequent freezing and thawing temperatures takes a tremendous toll on masonry and can have profound effects on its integrity. Masonry that is deemed okay one year can very well require attention the following year. Try to book your inspection as early as possible in the spring, before the rains start to penetrate and potentially further erode your masonry.

There is no charge for an inspection.

Most inspections can be scheduled within 24-Hours and our staff is equipped with state-of-the-art estimating systems to provide computerized quotations on-site.

Most inspections are completed within 30-minutes.

If we happen to find a problem while performing an inspection and it is clearly visible from ground level, we will carefully go over the problem area(s) with you. If the problems are out of sight or reach, we will use digital pictures to show and explain them to you. At that point if you wish we will provide an estimate for you.

Depending on the size, scope and urgency, most work can be performed promptly and your representative can give you an approximate start date right there and then.

It is our intention to have the work completed as timely as possible. Weather permitting most jobs can be completed within 2 to 3 days.

Masonry work can be performed under most weather conditions except heavy rain and freezing cold temperatures.

No. As masonry repairs are mostly performed on the exterior of your home, we do not need access to your homes interior.

Depending on the work, a crew may require access to an outside plug for hydro and a tap with a hose attached for water.

We take great care in leaving your property clean and tidy during and after all work is finished.

Absolutely not. A deposit is not due until the day we start work.

Your representative will collect your initial deposit and final payment.

You may pay by Visa, MasterCard, Certified Cheque, Bank Draft or Money Order. Please note that we do not accept cash payments.

Masonry work is subject to H.S.T. Only.

All of our workers are insured and bonded.

Our work ethics respect all local bylaws. If we are using equipment such as saws and grinders that make noise, we ensure that this work is performed at a reasonable time of the day. We will also supply you with a Neighborhood Courtesy sheet prior to starting.

All of our work is 100% guaranteed. Materials are guaranteed for five years and labor is guaranteed for one full year.

We are one of the first in the industry to introduce an optional “Annual Inspection Guarantee” (AIG), designed to offer the home owner peace of mind and ongoing protection, on masonry work performed and all the masonry on and around your home. The AIG can be taken for a period of 5, 10, 15 or even 20 Years at a nominal cost.

We have many references we can supply you with, whom you are welcome to call.

This is a common problem as brick manufacturers usually discontinue colours as early as every 10 years or so. Our brick tinting service allows us to match any brick colour precisely, so your restoration will be a perfect match and authentic in every way. Best of all our tinting comes with a 30 year fully transferable warranty.

Yes! Matching the mortar colour is important to the authenticity of the restoration work we do.